Terms and Conditions for the ORIGINS HONG KONG “MY ORIGINS CLUB” REWARDS

Effective Date: 1st Jul, 2022

These Terms and Conditions govern the ORIGINS HONG KONG “MY ORIGINS CLUB” REWARDS PROGRAM (hereinafter called “Program”) operated by or on behalf of ORIGINS Hong Kong and our relationship with members of the Program (hereinafter called “Member”, “Members” or “You”). Membership in the Program is subject to these Terms and Conditions, which are the only terms and conditions that apply to the Program. By agreeing to join the Program, you agree that:

(a) you have read, understood and accepted these Terms and Conditions;

(b) you are eligible for membership; 

(c) subject to clause 3 below, you consent to ORIGINS Hong Kong processing data that is personal to you.

1. MEMBERSHIP

1.1 After satisfying the Program entry criteria as determined at the sole discretion of ORIGINS Hong Kong, you will be invited to become a Member of the Program. The membership period is based on a fixed term for all Members and will be reviewed and renewed for the next term once renewal criteria are reached. Once you successfully join the Program, you will attain a Program membership with either your current ORIGINS VIP number or a new number assigned by ORIGINS Hong Kong. You will also receive details of the Program.

1.2 Membership is complimentary and is available only to individuals, not to companies, partnerships, associations, groups or other entities. You may not have more than one membership or any form of joint membership. ORIGINS Hong Kong may refuse membership without giving any reason.

1.3 Enrolment to the Program is on an individual basis and is open to individuals aged 18 or above.

1.4 Membership in the Program is not transferable and may only be used by the registered member. Membership numbers remain the property of ORIGINS Hong Kong and may be changed at any time or cancelled upon termination of the Program.

1.5 Unless otherwise stated, member benefits under the Program are subject to availability.

1.6 You may cancel your membership at any time with written notification and surrender your membership number. Upon receipt of your cancellation request, all membership entitlements will be forgone and cancelled. You may choose to remain in the ORIGINS database to continue receiving ORIGINS news and promotions other than those related to membership in the Program.   

1.7 ORIGINS Hong Kong reserves the right to suspend, discontinue, or terminate the membership of any Member who is found to be using the Program in a manner inconsistent with the Terms and Conditions, or the intent of the Program or any portion of the Program. ORIGINS Hong Kong also reserves the right to discontinue membership of any Member who acts in a manner inconsistent with the spirit of the Program. Discontinued membership will result in the loss of all present and future benefits and privileges.

1.8 ORIGINS Hong Kong reserves the right to terminate the Program at any time.

1.9 ORIGINS Hong Kong reserves the right to add, modify, delete or otherwise change any of the terms, conditions, benefits and services pertaining to the Program at its sole discretion, at any time without prior notice to the Members.

1.10 ORIGINS Hong Kong’s interpretations of the Program’s Terms and Conditions shall be binding on the Members for all purposes and to all intents.

2. POINTS REDEMPTION

2.1 Members are entitled to accrue The Program’s loyalty Points (hereinafter called “Points”) for Hong Kong dollars spent at the ORIGINS Hong Kong stores and ORIGINS Hong Kong counters at  (hereinafter called Counters) or from Online store https://www.origins.hk/ in the manner set out under Clause 2.2 below or for participation in special promotions as determined by ORIGINS Hong Kong.

2.2 Members are entitled to accrue 1 Points for every $1 Hong Kong dollars spent at ORIGINS Hong Kong stores; or 1 Point for every $1 Hong Kong dollars spent at ORIGINS Hong Kong counters; or 1 Point for every $1 Hong Kong dollars spent at Online store, within period of Jul 1, 2024 – Jun 30, 2025.

2.3 The Points are valid from Jul 1, 2024 – Jun 30, 2025 for all Members and will expire and be forfeited after the period of validity.

2.4 The Points are not transferrable.

2.5 The Points are not exchangeable for cash, nor can they be used as cash. They can only be used for the redemption of the products / benefits / services listed in the ORIGINS HONG KONG “MY ORIGINS CLUB’’ Rewards Brochure.

2.6 The list of products / benefits / services that may be redeemed using Points may be changed from time to time.

2.7 Redeemed products / benefits / services are not refundable, nor can they be exchanged. The products / benefits / services redeemed under the Program are for personal use only. Members may not sell or resell any such products / benefits / services. Violation of this term may result in the termination of membership.

2.8 Members shall make redemptions only at the Designated ORIGINS Counters in person using the Points accrued in his / her Membership account during redemption periods occurring on a quarterly basis as notified by ORIGINS Hong Kong or during seasonal promotions as otherwise designated by ORIGINS Hong Kong. Balance of unused Points will be carried forward until the Points expire.

2.9 ORIGINS Hong Kong is not responsible for lost, damaged, or stolen products or vouchers redeemed. Suspected illegal, fraudulent or other unauthorized use of ORIGINS Hong Kong issued products / benefits / services or any other activity inconsistent with these Terms and Conditions shall result in the termination of membership. ORIGINS Hong Kong reserves the right to audit membership accounts at any time.

2.10 The Points accrued from any purchased products that are returned or refunded by Member will be foregone and cancelled. The Member shall without limitation be liable to ORIGINS Hong Kong for the full price of the products / benefits / services redeemed from such cancelled points.

2.11 Loyalty points will be added to the member’s account instantly for purchase in-store/counters. While for online purchase it will be reflected on the next day. Points are valid for the redemption of products / benefits / services as soon as they are credited to the Member’s account.

2.12 Gifts are in limited supply. A substitute will apply if a gift is out of stock without further notice.

2.13 Members can enjoy double points upon net purchase of HK$500 in birthday month, based on single transaction.

2.14 ORIGINS Hong Kong reserves the right to decline any redemption request or booking for facial treatment services or any treatment based on the skin or health condition of Members without any liability or compensation from ORIGINS Hong Kong

2.15 For those rewards that are manufactured or provided by third parties, ORIGINS Hong Kong excludes all liability in respect of their quality. In particular, ORIGINS Hong Kong does not warrant that any reward from third parties will be provide with reasonable care and skill.

2.16 Members should immediately report any suspected unauthorized redemption claims ORIGINS Hong Kong will decide at its discretion what action, if any, will be taken. ORIGINS Hong Kong may refuse to credit Points to a Member’s account to compensate for any unauthorized redemption should the Member in any way contribute to the unauthorized redemption by negligence or otherwise. The sale or barter of Points and products / benefits / services redeemable is prohibited and will result in the forfeiture of all Points or rewards and the cancellation of membership. Violators will be liable for damages suffered or incurred by ORIGINS Hong Kong.

2.17 If there is any dispute between a Member and ORIGINS Hong Kong in relation to the Program’s Points redemption, the records kept in the Program system of ORIGINS Hong Kong shall be deemed as the conclusive evidence and the decision of ORIGINS Hong Kong shall be final.

3. DATA PRIVACY

3.1 ORIGINS Hong Kong intends to use the personal data provide by Members (including name, birthday, mobile or telephone number, email or residential or correspondence address) for the operation of the Program, delivery of associated benefits and services, Program development, direct marketing relating to the Program and its associated benefits and services, as well as direct marketing relating to skin care cosmetics, beauty and accessory products and services, or those of a similar nature offered by ORIGINS Hong Kong and its affiliates, and to communicate news and information to Members for their benefit, and it intends to transfer such personal data to its affiliates, successors and business partners in other regions for the said purposes. ORIGINS Hong Kong may not use or transfer Members’ personal data without their written consent and Members hereby expressly agree that their personal data is provided voluntarily, and it may be stored, transferred, used, processed or held by ORIGINS Hong Kong and its affiliates, successors and business partners in other regions for the said purposes.

3.2 ORIGINS Hong Kong collects personal data about our Members so that we can provide membership services. It is voluntary for Members to supply their personal data, but we may not be able to provide membership services, in full or in part, if Members do not supply any such data. ORIGINS Hong Kong will not sell this information. Since the privacy of our Members is of paramount importance to ORIGINS Hong Kong, we wish to protect it and maintain the trust of our Members while collecting the personal data necessary to do this. ORIGINS Hong Kong is fully committed to providing information about the collection and use of personal data furnished by, or collected from, Members while using our websites, products and services. We offer Members the choice to decline (opt out) participation in certain services and promotional benefits provided by [Brand Hong Kong] and/or its carefully selected third parties. The full version of ORIGINS Hong Kong’s Privacy Policy is available at https://www.origins.hk/. Members consent that their personal data may be collected, used and transferred according to ORIGINS Hong Kong’s Privacy Policy.

3.3 Members have the right to review, change or delete their personal data held by ORIGINS Hong Kong. Please refer to ORIGINS Hong Kong’s Privacy Policy on how to do so. Members’ contact details and profiles can be accessed and modified at any time by individual Members.

3.4 Members are responsible for keeping the Program up-to-date as to their correct communication / postal addresses.

Note: In the event of discrepancies between the English and Chinese versions of these Terms and Conditions, the English version shall apply and prevail.