Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.(P.S. All return and exchange are not included limited edition, gift packaging and engraved products.) Please ship the product within 7 business days once the Consumer Care Center receives your notification.

The return product(s) must be unopened and in its original packaging. Products opened or used are not accepted for returns. If the return is requested based on personal reason, the postal/shipping fee shall be borne by the customer. In that case, the returned products must be wrapped in a proper package and sent back to the specified address.

Refunds and exchanges will be processed within 10 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original credit card used.

We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.

The Return Process

1. Contact our Consumer care center
Please reach our Consumer care center and state out your return request. Our Consumer Care Advisor will request for the following information for verification:

• Order number
• Purchasing date
• Product name and qty which need to be refunded
• Photo of return product
• Reason for refund

If request is being accepted, our Consumer care advisor will appoint our assigned courier service provider to collect the returned order. Please communicate with ourConsumer care advisor for your available pick-up time.The return product(s) must be unopened and in its original packaging. Products opened or used are not accepted for returns. If the return is requested based on personal reason, the postal/shipping fee shall be borne by the customer. In that case, the returned products must be wrapped in a proper package and sent back to the specified address.

2. Pack the item(s)
Carefully pack the items into the box and include the original receipt or packing slip.
Please make sure that all returned products must be unopened and returned in its original packaging, with all the accessories and inserts, unless the product is damaged or defective. In case of damaged, defective, or incorrect items, please contact our Consumer care advisor immediately.

3. Return confirmation
Upon the arrival of the returned product(s), we will check if the product(s) meets the requirements of returns and refunds. Please allow 7 business days for the Refund process after approval. You may refer to MY ACCOUNT for the status update.

4. Receive a refund
Please allow 7 business days for the Refund process after approval. Your refund will be credited to the original form of payment. Shipping fees or gift wrap is non-refundable.
The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

5. Exchange
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for exchange within 14 business days from delivery.(P.S. All return and exchange are not included limited edition, gift packaging and engraved products.)
Please ship the product within 7 business days once the Consumer Care Center receives your notification. Exchanges item will be shipped within 10 business days upon receipt.